Frequently Asked Questions

Everything you need to know about your PuzzlesUp experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receiving the package at our warehouse.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.

Can I track my shipment in real-time?

Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey directly on our carrier's website.

Are your materials sustainably sourced?

PuzzlesUp is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes across 80% of our current seasonal collections.