Returns & Exchanges

At PuzzlesUp, we want you to love your new style, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed apparel. If your fit isn't quite right, we are here to help you find the perfect piece or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached to ensure they remain protected during transit.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your package.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location; you will receive a confirmation email once our team has processed your refund or exchange.